What to Do If Products Don't Arrive Before Cooperation Starts

Q1: What should I do if the products haven't arrived before the cooperation starts?

A: If your products haven't arrived within 5 days of the cooperation start date, follow these steps:

  1. Contact the Brand via linkr Chat:

    • Head to the linkr platform and use the chat feature to reach out to the brand.

    • Clearly communicate the issue and inquire about the status of your products.

  2. No Response? Reach Out Again:

    • If the brand doesn't respond within 2 days, don't hesitate to reach out again.

    • It's important to ensure that your concerns are addressed before the cooperation begins.

  3. No Response from the Brand? Contact linkr Support:

    • If, after your second attempt, the brand still hasn't responded, contact linkr Support.

    • linkr Support will step in and reach out to the brand on your behalf to resolve the issue promptly.

Q2: What happens if the brand responds after the cooperation has started?

A: If the brand responds after the cooperation has started, follow these guidelines:

  1. Define a New Posting Date:

    • Communicate with the brand to establish a new posting date since the original one is no longer feasible.

  2. Agreement on the New Posting Date:

    • If the brand agrees to the new posting date, proceed with fulfilling all posting requirements as stated in the briefing.

    • Be sure to adjust the posting timeline according to the mutually agreed-upon date.

By following these steps, you'll ensure a smooth resolution to any issues related to the late arrival of products, and maintain a positive collaboration experience on the linkr platform. If you encounter any difficulties during this process, feel free to contact linkr Support for further assistance.

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