Q1: What should I do if the products haven't arrived before the cooperation starts?
A: If your products haven't arrived within 5 days of the cooperation start date, follow these steps:
Contact the Brand via linkr Chat:
Head to the linkr platform and use the chat feature to reach out to the brand.
Clearly communicate the issue and inquire about the status of your products.
No Response? Reach Out Again:
If the brand doesn't respond within 2 days, don't hesitate to reach out again.
It's important to ensure that your concerns are addressed before the cooperation begins.
No Response from the Brand? Contact linkr Support:
If, after your second attempt, the brand still hasn't responded, contact linkr Support.
linkr Support will step in and reach out to the brand on your behalf to resolve the issue promptly.
Q2: What happens if the brand responds after the cooperation has started?
A: If the brand responds after the cooperation has started, follow these guidelines:
Define a New Posting Date:
Communicate with the brand to establish a new posting date since the original one is no longer feasible.
Agreement on the New Posting Date:
If the brand agrees to the new posting date, proceed with fulfilling all posting requirements as stated in the briefing.
Be sure to adjust the posting timeline according to the mutually agreed-upon date.
By following these steps, you'll ensure a smooth resolution to any issues related to the late arrival of products, and maintain a positive collaboration experience on the linkr platform. If you encounter any difficulties during this process, feel free to contact linkr Support for further assistance.
